Cultural Competency for the Physician: A Practical Approach to Improving Patient Outcomes (10MS01)

The Physician/Patient Explanatory Model Claudia Switala, MEd Using an Interpreter in a Clinical Encounter Dominga Padilla, MD Practicing Culturally Competent Medicine with LGBT Patients Chad Coren, PsyD Optimizing Pharmaceutical Therapy for Patients from Diverse Ethnic and Racial Backgrounds Richard Levy, PhD

Activity Code: 10MS01-JE02
Release Date: April 9, 2009
Expiration Date: March 31, 2010

Upon successful completion of these requirements, you will have access to a printable credit statement.

If you have any questions about this process, please email the Center for Continuing and Outreach Education at ccoe@umdnj.edu.

SPONSOR

Sponsored by UMDNJ School of Osteopathic Medicine and UMDNJ Center for Continuing and Outreach Education.

OVERVIEW

This module will enable physicians to identify and address health care disparities; improve diagnosis and treatment of conditions prevalent in minority communities; improve physicians’ cultural awareness and ability to recognize language and literacy barriers; and improve communication and interactions with patients.

TARGET AUDIENCE

All physicians (allopaths and osteopaths) who have direct contact with patients would benefit from this program. Additionally, this program will have particular relevance for physicians in New Jersey and other states that require cultural competency CME training for purposes of re-licensure.

STATEMENT OF NEED

The need for cultural competency training is widely accepted and cited as a means of reducing and eventually eliminating the persistent disparities in health status and healthcare accessibility that plague minority and impoverished communities in the U.S. The Office of Minority Health, US Department of Health and Human Services has determined that:” Providers can take the first step to improve the quality of health care services given to diverse populations. By learning to be more aware of their own cultural beliefs and more responsive to those of their patients, providers can think in ways they might not have before. That can lead to self-awareness, and over time, changed beliefs and attitudes that will translate into better health care.”

OBJECTIVES

Upon completion of this module, physicians will be able to:

• Identify how to improve communication and interpersonal skills with patients.
• Describe how to access and effectively use a language interpreter.
• Discuss the specific health issues faced by special populations.
• Apply strategies and practices that enhance patient trust, satisfaction, and outcomes
• Apply enhanced cross-cultural skills, such as those relating to history-taking, problem solving and promoting patient compliance.

METHOD OF INSTRUCTION

Participants seeking credit should read the activity details listed on this page and then login to ANGEL to complete a brief pre-assessment survey. After reviewing each video in its entirety, complete the post-test and activity evaluation for this module. Upon successful completion of these requirements, participants will have access to a printable credit statement. Estimated time to complete this activity as designed is 3 hours.

FACULTY

ACTIVITY DIRECTOR:

Joshua A. Coren, DO, MBA
Program Director and Clinical Assistant Professor
Department of Family Medicine, UMDNJ-School of Osteopathic Medicine

PROGRAM FACULTY:

Chad M. Coren, PsyD
Clinical Psychologist, Keystone Center, PA

Richard Levy, PhD
Richard Levy Consulting

Dominga Padilla, MD
Associate Director, Cultural Competence Programs
UMDNJ-New Jersey Medical School

Claudia Switala, MEd
Adjunct Assistant Professor and Program Development Specialist, Department of Family Medicine
UMDNJ-School of Osteopathic Medicine

ACCREDITATION

UMDNJ-Center for Continuing and Outreach Education is accredited by the Accreditation Council for Continuing Medical Education to provide continuing medical education for physicians.

UMDNJ-Center for Continuing and Outreach Education designates this educational activity for a maximum of 3.0 AMA PRA Category 1 Credit(s)™. Physicians should only claim credit commensurate with the extent of their participation in the activity.

UMDNJ-CCOE certifies that this continuing education offering meets the criteria for up to 0.3 Continuing Education Units (CEUs), provided the activity is completed as designed. One CEU equals 10 contact hours of participation in an organized continuing education experience under responsible sponsorship, capable direction, and qualified instruction.

Disclosure

In accordance with the disclosure policies of UMDNJ and to conform with ACCME and FDA guidelines, individuals in a position to control the content of this education activity are required to disclose to the activity participants: 1) the existence of any financial interest or other relationships with proprietary entities producing health care goods or services, with the exemption of non-profit or government organizations and non-health care related companies, within the past 12 months; and 2) the identification of a commercial product/device that is unlabeled for use or an investigational use of a product/device not yet approved.

Disclosure Declaration

The following faculty have no relevant financial relationships to disclose and do not intend to discuss an unapproved or investigated use of a product/device:
Joshua A. Coren, DO, MBA
Chad M. Coren, PsyD
Richard Levy, PhD
Dominga Padilla, MD
Claudia Switala, MEd

Content reviewer Robert C. Like, MD, MS, Professor and Director of the Center for Healthy Families and Cultural Diversity, Department of Family Medicine, UMDNJ Robert Wood Johnson Medical School, has disclosed that he has served as a consultant to Wyeth Pharmaceuticals Inc.; and consultant/chair of advisory board for Boehringer Ingelheim Pharmaceuticals, Inc.

Planning committee members Patrick Dwyer, Jessica Young, Robin Preisler, and Liz Ward from UMDNJ have no relevant financial relationships to disclose.

Off-Label Usage Disclaimer

This activity does not contain information of commercial products/devices that are unlabeled for use or investigational uses of products not yet approved.

Grantor Acknowledgement

This activity is supported by educational grants from:

• AstraZeneca Pharmaceuticals
• Merck and Company, Inc.
• Pfizer, Inc.

Disclaimer

The views expressed in this activity are those of the faculty. It should not be inferred or assumed that they are expressing the views of UMDNJ or any manufacturer of pharmaceuticals.

It should be noted that the recommendations made herein with regard to the use of therapeutic agents, varying disease states, and assessments of risk, are based upon a combination of clinical trials, current guidelines, and the clinical practice experience of the participating presenters. The drug selection and dosage information presented in this activity are believed to be accurate. However, participants are urged to consult the full prescribing information on any agent(s) presented in this activity for recommended dosage, indications, contraindications, warnings, precautions, and adverse effects before prescribing any medication.

Please direct CME related questions to ccoe@umdnj.edu. To review UMDNJ's privacy policy, click here.

System Requirements

This program should be viewed at a resolution of 1024 x 768. A high-speed Internet connection, such as ISDN, T-1, DSL or Cable, is recommended.

You must have the Adobe Flash Player installed on your computer in order to view this program. If you do not have the Adobe Flash Player, you can download this free plug-in from Adobe.com.